FAQ

Our dedicated Customer Care Team will be happy to answer all your questions and solve any issues.

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Getting Started

  • What is Viddigo?

    Viddigo is the hub for premium mobile entertainment. Our service offers high-quality streaming TV and video on demand, delivering the world’s most popular entertainment directly to your mobile device. Watch what the world is watching and enjoy hours of engaging entertainment right in the palm of your hands.

  • What do I get with a Viddigo subscription?

    You enjoy a unique mobile experience with instant access to the best TV shows, lifestyle programs, cartoons, entertainment gossip and sports events – live or on demand. Watch, bookmark and share your favourite videos with family and friends.

Subscription (Account)

  • How do I subscribe to Viddigo?

    Your subscription process will start when you visit one of our promotion pages

  • How did I land myself a Viddigo subscription?

    You visited one of our promo pages and followed the subscription process. This was followed by a confirmation SMS that we sent to your mobile number.

  • Does Viddigo use or share my account information?

    No. We respect your privacy. Your account information is secure with us and not shared with any third-parties. For more information about how your information is handled, please read our Privacy Policy.

  • How can I view or change my Viddigo subscription?

    Contact our Customer Care Team who will be happy to help you.

  • How am I charged for the service?

    Subscription charges will be deducted directly from your prepaid mobile balance or will reflect in your monthly post-paid bill. The service charge is weekly, and you will receive an SMS notification once the transaction is processed.

  • How do I know if my subscription has expired?

    Our auto-renewal subscription feature ensures that you enjoy uninterrupted access to the best that Viddigo has to offer. Your subscription will not expire unless you unsubscribe from the service.

  • How do I unsubscribe from Viddigo?

    To unsubscribe from the service, please click here.
    You can also send UNSUB VIDDIGO to 98726

    Or email us at helpBH@viddigo.com

Product

  • What kind of videos and channels does Viddigo showcase?

    Viddigo offers a unique mobile experience that showcases the best and latest streaming TV and on-demand video content. Our video service gives you unlimited access to high-quality series, lifestyle programs, cartoons, entertainment gossip and sport events, live or on demand with your friends and family.

  • How many channels does Viddigo offer?

    Viddigo showcases over 35 super-entertaining channels suitable for all ages. It covers the latest sports events, fashion trends, entertainment gossip, amusing cartoons, intelligent instructional videos and much more to keep you engaged for hours.

  • How often are new channels added?

    We regularly spruce up our portfolio so there is always something new for you to watch and enjoy. Our up-to-the-minute updates ensure you never miss out on the latest in global entertainment. You will receive alerts when your favourite channels have something new on offer and when new channels are showcased on Viddigo.

  • What do I do if a channel is not working or is unavailable?

    Check your internet connection. You must be connected to the internet to enjoy uninterrupted viewing. Alternatively, you can try refreshing the service. If you still face troubleshooting issues, please get in touch with our Customer Care Team.

  • Can I download videos to watch on my device?

    This feature is currently not available. At the moment, Viddigo offers streaming-TV and video on demand.

General

  • What is the minimum age criteria required to subscribe to Viddigo?

    Our service offers content that is suitable for all ages. However, as a subscriber, you must be 18+ or have received permission from your parents or legal guardian, or anyone authorised to pay your bill.

  • Which devices work with Viddigo?

    Viddigo can be easily accessed from your desktop, mobile or tablet. The service is compatible with all mobile devices (smartphones and feature phones). The best user experience is through smartphones, and requires 3G and up.

Customer Care

  • How do I reach out to Customer Care?

    Send an email to Customer Care on helpBH@viddigo.com

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